Post by Vampyre on Aug 16, 2007 21:41:55 GMT -5
I bought my bike there.... I bought my exhaust there... I've spent a lot of money there.... and this is how they treat GOOD customers....
Cliff and I ride up Wednesday and confirm that they have an 06 R6 clutch in stock. They do... awesome. I leave them $20 and say I will be back Saturday when I get paid to pick up the rest.
Cliff and I drive up Saturday because the clutch finally crapped out. I am told "We sold both clutches we had in stock." I don't care how much money you want to make on the sale YOU DO NOT SELL A SOLD ITEM!!! All they have left in stock is the steel plates. I ask how fast can they get a new clutch in for me. Tuesday, but I have to spend an extra $30 for expedited shipping. Fuck that, you made the mistake, you eat the costs of shipping.
I talk to the owner and explain the situation, how I was promised I would be riding by Sunday. Now I'm not going to be riding until Wednesday. I ask him what he can do for me. Can he lend me a bike? Nope. Can he get friction plates from another dealership? Nope. Can he take the clutch out of the 4 brand new R6s sitting on the floor? Nope.
So what does he do? He does the SAME THING I DID. He called up other dealers and said "action yamaha in edison has friction plates in stock. Go get them yourself."
"fine, they have frictions. i have to waste my time to go get them because you guys fucked up. give me the steel plates at a discounted price." I'm told "I can't do that." FUCK YOU ASSHOLE YOU OWN THE PLACE! I walked out of there with the steel plates and the clutch cover gasket for free, but only because I threatened to sue. No I did not get my $20 back.
I am NEVER going back there again. Having spent well over $15,000 would make you think that they would do everything they can to make me happy.
Even though they don't have as much in stock, I am going to Stumpys for stuff I need NOW from now on. If I can wait for it, solomotoparts.com or tobefast.com has my order.
Fuck Xtreme Machines... I don't ever want to spend another PENNY there again.
Cliff and I ride up Wednesday and confirm that they have an 06 R6 clutch in stock. They do... awesome. I leave them $20 and say I will be back Saturday when I get paid to pick up the rest.
Cliff and I drive up Saturday because the clutch finally crapped out. I am told "We sold both clutches we had in stock." I don't care how much money you want to make on the sale YOU DO NOT SELL A SOLD ITEM!!! All they have left in stock is the steel plates. I ask how fast can they get a new clutch in for me. Tuesday, but I have to spend an extra $30 for expedited shipping. Fuck that, you made the mistake, you eat the costs of shipping.
I talk to the owner and explain the situation, how I was promised I would be riding by Sunday. Now I'm not going to be riding until Wednesday. I ask him what he can do for me. Can he lend me a bike? Nope. Can he get friction plates from another dealership? Nope. Can he take the clutch out of the 4 brand new R6s sitting on the floor? Nope.
So what does he do? He does the SAME THING I DID. He called up other dealers and said "action yamaha in edison has friction plates in stock. Go get them yourself."
"fine, they have frictions. i have to waste my time to go get them because you guys fucked up. give me the steel plates at a discounted price." I'm told "I can't do that." FUCK YOU ASSHOLE YOU OWN THE PLACE! I walked out of there with the steel plates and the clutch cover gasket for free, but only because I threatened to sue. No I did not get my $20 back.
I am NEVER going back there again. Having spent well over $15,000 would make you think that they would do everything they can to make me happy.
Even though they don't have as much in stock, I am going to Stumpys for stuff I need NOW from now on. If I can wait for it, solomotoparts.com or tobefast.com has my order.
Fuck Xtreme Machines... I don't ever want to spend another PENNY there again.